Network and Systems Management Software

Our affordable service sets the standard for delivering IT services remotely to small and medium-sized businesses.

Core platform tools

• Remote monitoring  
  We can monitor all of our customers' devices, services and operating systems.
• Attended remote control 
  Remotely control any workstation on-demand without pre-installing any software.
• Remote desktop & server support 
  Manage and support remote desktops and servers in real-time — without disrupting users.

Task-specific platform tools

• Patch management  
  Automatically update patches on our customers' devices as part of our security offering.
• Automatic script execution / software distribution 
  Remotely deploy scripts and software to update and maintain our customers devices.
• Tactical reporting 
  Simplify troubleshooting by gaining insight into our customers infrastructures.

Optional tools

• Service Desk Remote Support 
  Provide our customers with fast, effective help, regardless of the operating system they're using.
• PC configuration & domain policy management  
  Manage the entire domain by building standardized environments for all PCs at a all of our customers sites.
• Business performance reporting 
  Demonstrate the performance of a customer's IT under our management and the value we deliver.

Asset and License Management

Delivering effective IT services starts at the lowest level with the discovery, tracking and management of devices on our customer’s networks. Our Software includes a robust discovery engine and a broad asset and license management feature set to monitor application compliance, license compliance and system changes.

Security

We can monitor and manage multiple security appliances and applications. Use it to proactively monitor antispam, spyware and virus services to ensure our customers' IT infrastructure is always protected.

Interoperability

Our service is interoperable with leading third-party tools and technology, allowing us to leverage their functionality to enhance your services and profitability. This interoperability further increases the value of these third-party products, making full use of the centralized monitoring, management, notification and reporting capabilities.

Integration with APC for Advanced Power Management

We can integrate with American Power Conversion (APC) equipment to allow you to take your power management capabilities further while simplifying services, reducing effort and speeding the deployment of managed services to our customers. We can proactively monitor and manage APC universal power supplies (UPS) and security and environmental devices.

Professional services automation tools

Through its interoperability with leading professional services automation (PSA) tools, we can deliver a dramatic return on investment by automating time-consuming manual activities. In addition to leveraging their functionality, we can monitor these PSA tools and send alerts to our technicians in the event of a failure or warning.